COVID-19 prevention policy

Serving our customers

We believe in our role serving customers and the community during this time is a critical one, and we want to make sure people can get the items they need, when they need them. As COVID-19 has spread, we've recently seen an increase in people shopping online. In the short term, this is having an impact on how we serve our customers. In particular, you will notice that we are currently out of stock on some popular items, You will also notice that some of our delivery promises are longer than usual. We are working around the clock with our selling partners to ensure availability on all of our products, and bring on additional capacity to deliver all of your orders on time

Customer service

Like many of you, we're adapting to new ways of working but we're still here to help. From time-to-time, we are facing delays in deliveries, we encourage you to contact us and we will provide with the necessary

What we are doing for employees

  • Our top concern is ensuring the health and safety of our employees. to help protect them—we conducted trainings and thoroughly follow the implementation of social distancing measures to piloting new efforts like using disinfectant fog in our offices
  • We distributed personal protective gear, such as masks for our employees, and implemented temperature checks across our operations areas.